Training Operations Associate
New
USFull-TimeMiddle
Salary68,000 - 103,500 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceGoogle WorkspaceZendesk
Requirements
- 3+ years of experience in operations, provider support, customer service, training coordination, or similar roles
- Strong verbal and written communication skills with the ability to work across technical and non-technical stakeholders
- Proficiency in Google Suite
- Experience with or exposure to tools such as Salesforce, Zendesk, and learning management systems (WorkRamp or similar) preferred
- Strong project management skills with the ability to handle multiple concurrent workflows
- Ability to troubleshoot operational or technical issues in real time during training sessions
- High attention to detail and strong organizational skills
- Comfortable working in fast-paced, evolving environments with shifting priorities
- A collaborative, mission-driven mindset focused on supporting clinicians and improving provider experience
Responsibilities
- Facilitate live and asynchronous training sessions, managing logistics, agendas, attendance tracking, and real-time technical support
- Oversee end-to-end onboarding and training coordination, ensuring providers complete all prerequisites, documentation, and system access requirements
- Serve as a primary point of contact for providers, delivering responsive and high-quality operational support
- Identify recurring technical or process issues during onboarding and contribute to solutions that improve training efficiency and experience
- Maintain and update training materials and operational data across systems such as Salesforce, Zendesk, WorkRamp, and Google Suite
- Collaborate cross-functionally with clinical, HR, and IT teams to ensure training content and processes remain accurate and aligned
- Support continuous improvement initiatives by identifying workflow gaps and helping design scalable operational solutions
- Ensure consistency and accuracy in training execution, documentation, and post-training follow-up activities
- Act as a stabilizing presence in a fast-paced environment, adapting quickly to shifting priorities and operational needs
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