Account Manager
New
R
Respond.ioB2B SaaS
Location: Remote - EMEA, regional coverage hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Arabic, Spanish
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer Success
Requirements
- 3+ years in B2B SaaS Account Management, Customer Success, or closely related role.
- Experience managing and growing a portfolio of 50–100 accounts.
- Track record of identifying and fixing broken processes independently.
- Deep understanding of business culture and communication nuances in EMEA.
- Excellent communication skills in English.
- Professional working proficiency in Arabic or Spanish.
- Strategic communicator able to translate product capabilities into customer value.
- Comfortable working in ambiguity in a Day 0 environment.
- Data-informed approach to reading customer behavior and spotting patterns.
- Strong collaborative skills.
Responsibilities
- Engage self-service customer base in EMEA to uncover challenges and workflows.
- Partner with Sales Ops and Head of Department to identify at-risk behaviors and test outreach scripts.
- Produce monthly regional content (webinars/video) covering feature releases and track adoption.
- Perform churn autopsies for self-service cancellations to identify root causes.
- Stabilize a portfolio of high-potential key accounts.
- Pursue expansion opportunities in key accounts (upselling seats/tiers).
- Run monthly check-ins for key accounts to ensure ROI.
- Refine CRM workflows and improve data hygiene.
- Bridge communication between customers and internal Product/Support teams.
- Propose and execute monthly engagement experiments.
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