Head of Account Management
New
A
AI AcquisitionAI, SaaS
United Kingdom. United States. Australia. United Arab Emirates. Canada.Full-TimeManager
Salary20,000 - 25,000 USD per month
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Business DevelopmentOperations ManagementAccount ManagementSaaS
Requirements
- 5+ years of experience in account management, client success, or CS leadership.
- Experience building or rebuilding an account management function.
- Background in management consulting, B2B agency, info/coaching business, or SaaS.
- Proven experience serving sophisticated buyers with $50K–$200K+ contract values.
- Demonstrated ability to design operating models, playbooks, and retention frameworks.
- Proven experience leading or growing a team.
- Experience retaining a high-value client through difficult periods.
- Ability to make decisions and move fast in ambiguous environments.
- AI-native: thinks in systems, uses AI tools daily, and can map workflows.
- High-agency, low-ego, and fast-moving professional.
- Native or near-native fluency in written and spoken English.
Responsibilities
- Design and own the account management operating model (onboarding, retention, expansion, and escalation).
- Build playbooks, metrics, and systems to enable the function to scale.
- Define and move retention and expansion metrics on a weekly basis.
- Hire, develop, and lead the account management team.
- Bridge the gap between sales, delivery, and the client.
- Carry a direct client load during the initial phase to identify improvement opportunities.
- Retain and grow $100K+ accounts.
- Identify and close expansion opportunities within the existing client base.
- Provide structured feedback to the delivery team for product improvement.
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