Account Manager (APAC)
New
R
Respond.ioB2B SaaS
Remote - APAC, APAC regional coverage hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, South-East Asian languages
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer Success
Requirements
- 3+ years in B2B SaaS Account Management, Customer Success, or related customer-facing role.
- Proven experience actively managing and growing a portfolio of 50–100 accounts.
- Track record of identifying and fixing broken processes independently.
- Deep understanding of APAC business culture and communication nuances.
- Excellent communication skills in English.
- Professional working proficiency in any South-East Asian languages (plus).
- Strategic communication ability to translate product capabilities into value-led education.
- Comfortable working in ambiguity and Day 0 environments.
- Data-informed with ability to read customer behavior and spot patterns.
- Collaborative mindset to work with Sales Ops, Support, and Product teams.
- Comfortable working within regional coverage hours.
Responsibilities
- Engage self-service customer base in APAC to uncover challenges and document workflows.
- Partner with Sales Ops to identify at-risk behaviors and test proactive outreach.
- Produce monthly regional content (video/webinars) on feature releases.
- Perform churn autopsies on self-service cancellations.
- Stabilize and grow a portfolio of high-potential legacy accounts.
- Run monthly check-ins for key accounts to ensure ROI.
- Refine CRM workflows and improve data hygiene.
- Translate regional customer pain points into product insights.
- Launch one new initiative every 4 weeks and one engagement experiment per month.
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