Account Manager
NetherlandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4-6 years
- Required Skills
- Project ManagementFigmaShopifyAccount ManagementHubSpot
Requirements
- 4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry
- Preference given to candidates with prior Shopify project experience or agency experience
- Excellent communication, public speaking, and customer service skills
- Good technical skills and familiarity with the fundamentals of web development
- Familiarity with web design and usability best practices and trends
- Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot
- Able to learn other tools (Jira, Slack, Teamgantt)
- Excellent organizational and time management skills
- Strong understanding of business and functional requirements
- Understanding of third party applications, platforms, and integrations
Responsibilities
- Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells
- Identify new client opportunities and act as liaison to pitch clients on such opportunities
- Work with the production teams to appropriately resource client needs
- Collaborate with production teams to develop strategic recommendation briefs on par with agency standards
- Collaborate on and run Growth Councils
- Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations
- Present upsell opportunities as appropriate
- Act as a backchannel to communicate production team’s concerns to the client
- Identify and solution project risks in collaboration with the production team
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