Program Manager II - Implementation
New
United StatesFull-TimeMiddle
Salary110,000 - 140,000 USD per year
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Job Details
- Experience
- 5–7 years in program/project management in SaaS or financial services
- Required Skills
- Project ManagementJiraRisk ManagementConfluenceSaaSServiceNow
Requirements
- Proven ability to manage complex program portfolios independently
- Expertise in program scheduling, risk tracking, and issue resolution
- Strong communication, facilitation, and client relationship management skills
- Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
- Ability to interpret risks, resolve issues, and align outcomes with client goals
- Bachelor’s degree in Business, Information Technology, or related field; equivalent experience considered
Responsibilities
- Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
- Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
- Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
- Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
- Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
- Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
- Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
- Mentor team members by sharing expertise and best practices.
- Collaborate with Product and Engineering to resolve client feature requests and technical issues.
- Identify improvements to methodology and implementation processes to enhance customer experience
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