Customer Operations & Programs Specialist
New
C
CreatorIQInfluencer Marketing
Location: ManilaFull-TimeMiddle
Salary2,600,000 - 3,400,000 PHP per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisSalesforceCRM
Requirements
- 3–5 years of experience in Customer Success Operations, Revenue Operations, or similar Operations roles supporting post-Sales teams.
- Strong understanding of the post-sales customer lifecycle, including onboarding, adoption, retention, and renewals.
- Experience with Salesforce, or other Customer Success Platforms.
- Experience leveraging automation or AI tools to improve workflows.
- Highly organized, meticulous and execution-focused, with the ability to manage multiple projects simultaneously.
- Strong problem-solving skills, with the ability to diagnose root causes and implement scalable solutions.
- Comfortable working cross-functionally and communicating with both technical and non-technical stakeholders.
- Curious and analytical, with an interest in understanding how systems, processes, behavior, and data connect.
Responsibilities
- Act as a key GTM Operations partner to the CX organization, developing strong subject matter expertise of processes, systems, data, and KPIs.
- Partner closely with CX leadership to operationalize the customer journey across onboarding, adoption, retention, and renewal motions.
- Support the identification of operational needs by analyzing workflows, performance data, and stakeholder input.
- Program manage CX operational initiatives end-to-end, tracking progress and driving accountability.
- Partner with cross-functional stakeholders across Marketing, Sales, Product, and Finance to align on requirements.
- Translate CX business needs into clear business and system requirements.
- Support the evaluation, rollout and change management of CX technologies and its integration with CRM systems.
- Establish feedback loops to continuously improve CX operations by monitoring adoption and effectiveness.
- Leverage automation and AI to build and scale processes that improve productivity.
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