Wholesale Account Manager
New
C
CEQUENSTelecommunications
Cairo, Cairo Governorate, Egypt. Serbia. Bosnia and Herzegovina. Poland. CroatiaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3–5 years
- Required Skills
- Data AnalysisAccount Management
Requirements
- Bachelor’s degree in Business, Telecommunications, or related field.
- 3–5 years of experience in SMS wholesale, carrier relations, or telecom account management.
- Strong track record in commercial negotiations and managing global accounts.
- Deep understanding of A2P SMS market dynamics, pricing, and routing.
- Excellent negotiation, communication, and relationship management skills.
- Analytical mindset with strong numerical and reporting skills.
- Ability to work under pressure in a fast-paced, trading-driven environment.
- Fluency in English.
Responsibilities
- Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators.
- Act as the primary point of contact for assigned wholesale accounts.
- Ensure timely resolution of disputes, billing issues, and service delivery challenges.
- Negotiate commercial agreements including buy/sell rates, traffic commitments, and routing terms.
- Drive revenue growth by increasing traffic exchange and margins.
- Monitor A2P SMS market trends, traffic flows, and competitor activities.
- Analyze buying and selling routes to maximize profitability through traffic mixing and optimization.
- Track account performance including volumes, margins, and quality KPIs.
- Coordinate with routing/operations to ensure high-quality SMS delivery.
- Support fraud prevention and compliance efforts.
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