Alumni Relationship Manager
New
A
ALX AfricaEducation Technology
Engaging with alumni across multiple African regions, GMT +2/SAST/ CAT/EATFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, French
- Required Skills
- Data AnalysisRelationship managementStakeholder managementCRMHubSpot
Requirements
- Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field.
- Fluency in English and French (written and spoken) is mandatory.
- Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
- Strong organisational and time-management skills.
- Experience using CRMs (preferably HubSpot).
- Proficiency with digital communication tools (WhatsApp, Slack, Zoom, etc.).
- Demonstrated ability to gather insights, identify trends, and translate qualitative feedback into actionable recommendations.
- Passionate about education, employability, and community development in Africa.
Responsibilities
- Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support.
- Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment.
- Capture insights and feedback from alumni interactions to inform product, data, and program teams.
- Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience.
- Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates.
- Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region.
- Act as an ambassador for the ALX brand.
- Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions.
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