- Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support.
- Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment.
- Capture insights and feedback from alumni interactions to inform product, data, and program teams.
- Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience.
- Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates.
- Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region.
- Act as an ambassador for the ALX brand.
- Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions.
Data AnalysisRelationship managementStakeholder management+2 more