- Act as the first point of contact for internal IT helpdesk requests, troubleshooting hardware, software, and access issues for our remote team members.
- Assist with the provisioning and de-provisioning of SaaS accounts (Google Workspace, Slack, Notion, Jira, etc.) for new and departing Swapcardians.
- Help track and manage our global inventory of hardware and software licenses, ensuring our device management systems (MDM) are up to date.
- Support the IT & Security team in maintaining our high cybersecurity standards, ensuring devices are secure and compliant with SOC 2 and ISO 27001.
- Create and update internal IT documentation, knowledge base articles, and how-to guides to empower employees with self-service troubleshooting.
- Bring a curious mindset to identify repetitive IT tasks and help the team automate workflows to improve efficiency.