Swapcard

The Leading All-in-one Virtual & Hybrid event platform, powered by AI. Run Events Without Borders.

101-250 employees

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Apps Information Technology Enterprise Software Event Management Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions6

Remote Canada / LondonFull-TimeSaaS eventsPosted

Head of Customer Account Management

Lead Customer Account Manager teams across North America and EMEA through Strategic Account Managers and Team Leads.
Own the +20% growth target and build account-based plans for accounts, events, and modules.
Build early-warning practices to prevent churn and downsell, and manage renewals proactively.
Set qualification standards, forecast criteria, and processes for keeping opportunity data current.
Join discovery calls, coach CAMs, and debrief calls with them.
Own KPIs and the weekly operating rhythm, including activity, contact creation, qualification progress, outreach, and forecast.
Build and run the enablement programme and certify the team on real accounts.
Align Marketing, Revenue Ops, Sales Enablement, Solution Design, and Product around the account-based motion.
Partner with Marketing on account-based campaigns, account selection, personas, and sequencing.
Bring evidence-based account insights to Product and maintain trustworthy account context, classification, and CRM data.

CoachingAccount ManagementCRM+1 more

Showing 1 of 6 positions

About Swapcard

Swapcard pioneers AI-powered event platforms, transforming in-person, hybrid, and virtual events into revenue-generating ecosystems. Their end-to-end platform helps B2B organizations like trade shows and conferences manage registration, engagement, and networking. With over 12,000 events supported, Swapcard has generated 33 million leads and 25 million contacts for its global customers. You will build solutions that connect people and drive business outcomes.

How We Work

Swapcard is a remote-first company, with a team distributed across 28 countries and 40+ nationalities. This embrace of diversity fuels creativity and innovation. You will experience flexible working hours and a culture built on trust, autonomy, and mutual care. Outcomes matter more than hours, fostering an environment where you can truly thrive.

Engineering at Swapcard

You will engineer an AI-powered platform that manages every aspect of B2B events, from registration to lead generation. This involves building robust systems for millions of interactions, optimizing AI algorithms for matchmaking, and ensuring top-tier cybersecurity. Your work will span AWS security configurations, endpoint management, and compliance with SOC 2 and ISO 27001 standards. You will contribute to solutions that process millions of interactions and ensure data integrity.

Why Join Us

Shape the future of event technology with AI-driven solutions.
Work in a fully remote, diverse team across 28+ countries.
Contribute to meaningful connections for millions of event participants.
Benefit from mentorship and hands-on experience in a fast-growing tech company.
Enjoy flexible working hours and a culture that values curiosity and ownership.

Benefits & Perks

100% health insurance for all employees
Coworking budget
33 days of Paid Time Off (PTO)
Learning and development resources
Work-from-home budget
Country-specific transport benefits

Tech Stack

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