Community Experience Lead
A
ALX AfricaEducation Technology
Remote, multiple time zonesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in community management, program or operations management, or a related field, with at least 2 years in a people-management or team-lead capacity.
- Required Skills
- People ManagementStakeholder managementHubSpotSlack
Requirements
- 5+ years of experience in community management, program or operations management, or a related field.
- At least 2 years of experience in a people-management or team-lead capacity.
- Proven experience setting strategy and translating it into an executable roadmap.
- Experience influencing cross-functional partners and senior leadership without direct authority.
- Ability to define metrics, track performance, and communicate impact to non-technical audiences.
- Hands-on understanding of online community platforms (e.g., Discourse, Circle, Slack, Discord).
- Experience with member communication tools such as Mailchimp or HubSpot.
- Excellent written and verbal communication skills.
- Ability to operate at both strategic and operational levels in a virtual environment.
- Ability to work with teams across multiple locations and time zones.
Responsibilities
- Define and drive the long-term Community Experience strategy across the talent lifecycle.
- Manage, develop, and mentor the Community Program Specialist and Community Operations Associate.
- Represent the Community function to senior stakeholders and manage cross-functional relationships.
- Track community engagement, member satisfaction, and program impact metrics.
- Own the Community experience budget, forecasting costs and prioritizing investments.
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