Senior Community Engagement Manager, Experiences
New
M
Maleda TechCommunity Management
Remote (U.S.)ContractSenior
Salary75 - 89 USD per hour
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Job Details
- Languages
- English and Spanish
- Experience
- 8+ years
- Required Skills
- Project ManagementSalesforceStakeholder managementGoogle Workspace
Requirements
- 8+ years of demonstrated experience managing community programs, community events, online engagement, or distributed communities
- Proven experience scaling communities while maintaining high engagement
- Strong project management skills, with experience leading cross-functional programs and processes
- Ability to align community strategy with broader business goals
- Highly autonomous and self-directed, with the ability to build processes from scratch or execute against existing playbooks
- Strong verbal communication and interpersonal skills
- Strategic thinker with the ability to influence through persuasion, negotiation, and consensus-building
- Fluency in English and Spanish
Responsibilities
- Serve as the primary connector between the central community team and your assigned host community territory, coordinating cross-functional priorities and reporting on community health
- Lead community support, growth, and engagement strategy for your region
- Drive initiatives from concept to completion, including project planning, budget management, stakeholder coordination, and risk mitigation
- Recruit, onboard, and manage community leaders; grow representation in community leadership programs
- Design content and engagement strategies that foster host connection and conversation
- Coach and support community leaders, including remediating or replacing underperforming leaders as needed
- Organize and lead community events, both virtual and in-person
- Support in-market pilots that leverage community programs to drive business outcomes
- Develop deep regional market knowledge and serve as the go-to source on local community trends and needs
- Educate community leaders on relevant product changes and relay field feedback to internal stakeholders
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