Senior Customer Experience Manager (East)
W
WizCloud Security SaaS
Remote - USAFull-TimeSenior
Salary$110,000 — $151,000 USD
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Job Details
- Experience
- 6+ years of experience as a CSM, AE, or other customer facing strategic role.
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 6+ years of experience as a CSM, AE, or other customer facing strategic role.
- Excellent communication and interpersonal skills.
- Ability to effectively engage with stakeholders at all levels of an organization.
- Ability to learn Wiz's offerings and pricing with agility.
- Experience working with Fortune 100 customers with cloud-based technology preferred.
- Experience managing strategic customers with an entrepreneurial mindset preferred.
- Deep understanding of Security SaaS offerings and pricing models preferred.
Responsibilities
- Take ownership of diverse projects and initiatives with a primary focus on cloud security.
- Interface and influence key stakeholders, ensuring effective collaboration throughout the project lifecycle.
- Establish a deep understanding of the customer’s business vision, culture, and processes.
- Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
- Evangelize Wiz value, influencing customers to adopt the right secure solutions.
- Collaborate with the Customer Account team to identify and pursue strategic cloud security opportunities.
- Provide support through TCO analysis and business case assessments.
- Accelerate the customer’s cloud security adoption journey by defining key milestones and removing blockers.
- Drive customer enablement by defining a comprehensive training strategy.
- Implement effective governance structures to manage the partnership.
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