Community Experience Lead
New
J
JobgetherCommunity Management
South Africa, Working across regions and time zonesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in community management, programme management, operations, or a related field, including at least 2 years in a people-management or team-leadership capacity.
- Required Skills
- People ManagementStakeholder managementHubSpotSlack
Requirements
- 5+ years of experience in community management, programme management, or operations.
- At least 2 years in a people-management or team-leadership capacity.
- Proven ability to develop a strategy and turn it into an actionable roadmap.
- Strong stakeholder-management and influencing skills for working with senior leaders.
- Strong analytical and reporting capabilities, including defining KPIs and monitoring performance.
- Hands-on experience with online community platforms like Discourse, Circle, Slack, or Discord.
- Familiarity with engagement tools such as Mailchimp or HubSpot.
- Excellent written and verbal communication skills.
- Self-motivation and the ability to work independently in a remote environment.
- Ability to collaborate across multiple locations, cultures, and time zones.
Responsibilities
- Define and drive the long-term Community Experience strategy.
- Develop and manage a strategic roadmap including engagement, ambassadors, and knowledge hubs.
- Lead and develop a community team through goal setting, coaching, and performance management.
- Act as the central voice for Community by building partnerships across regional operations, product, and brand teams.
- Manage the Community budget, forecasting, and investment prioritisation.
- Monitor KPIs and translate engagement data into recommendations for senior leadership.
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