OKX

👥 1000-10000🫂 Last layoff almost 2 years agoInternet Cryptocurrency Blockchain Bitcoin Web3 Financial Services Finance Apps Information Technology FinTech💼 Private Company

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OKX is a leading global crypto exchange and Web3 ecosystem, offering a wide range of crypto products and services. With over 50 million trusted users, OKX is known for its fast and reliable trading app, diverse token offerings, and innovative technology solutions.

Jobs at this company:

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🔥 Senior Risk Manager, Trading, (24/7 team)

Posted 2 months ago

📍 Singapore, Hongkong

🧭 Full-Time

🔍 Cryptocurrency, Blockchain

🔧 Requirements

Bachelor's degree with product manager experience, preferably in an internet or blockchain company.
Strong interest in trading, blockchain, and the financial industry.
Solid knowledge in product design and project management, with skills in data analysis.
Ability to communicate effectively and manage resources collaboratively.
Proactive and responsible attitude towards customers and teamwork.
Proficient in English; proficiency in Chinese is a bonus.

💡 Responsibilities

Plan and design risk monitoring and risk-related solutions for crypto asset trading products.
Optimize risk control rules to improve system efficiency and reduce abnormal event losses.
Monitor risks and collect feedback post-launch to optimize the risk control system.
Identify potential risks through real-time market data analysis and implement control plans.
Coordinate with departments and instruct junior product managers on risk control product methodology.

Project ManagementBlockchainData AnalysisStrategyProduct designCollaboration

Posted 2 months ago

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🔥 Senior Agent, Customer Service (Russian Speaker)

Posted 4 months ago

📍 CIS

🔍 Crypto and blockchain technology

🔧 Requirements

Diploma from college or above, related to any major.
A minimum of 2 years' experience as a social media agent, customer service, or similar role.
Excellent command of spoken and written English AND Russian.
Ability to work independently in a fast-paced environment.
Willingness to work according to the given schedule for 24x7 operations.
Strong people skills to navigate difficult situations and remain calm.
Solutions mindset for effective customer issue resolution.
Excellent time management to multitask and solve issues efficiently.
Quick learner with the ability to respond to feedback constructively.

💡 Responsibilities

Interacts with customers to address inquiries and problems in real-time.
Attending to inquiries/issues from global customers on email, chat, voice, and social media.
Liaising with internal/external stakeholders to handle complaints and feedback.
Maintaining knowledge of company products to communicate effectively.
Creating strong relationships with partners and external stakeholders.
Escalating unresolved issues to Level 2/Supervisors as necessary.

Communication SkillsCollaborationProblem SolvingCustomer serviceAdaptabilityRelationship building

Posted 4 months ago

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