Manager of High Touch Customer Success
New
A
AshbySaaS enterprise software
Remote - USFull-TimeManager
Salary150,000 - 189,250 USD per year OTE
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Job Details
- Required Skills
- Data AnalysisCoachingCustomer SuccessSaaS
Requirements
- Experience leading and developing Customer Success Managers in a SaaS environment supporting a complex product
- Deep experience driving adoption, retention, and long-term value realization
- Proven experience implementing and improving team processes and scaling workflows
- Comfortable partnering with cross-functional teams like Implementation, Sales, Product, and Support
- Ability to use data and metrics to inform decisions and identify trends
- Strong B2B customer-first mindset
- Understanding of the full customer lifecycle
Responsibilities
- Lead and coach a team of CSMs who partner with customers across adoption, optimization, and ongoing success
- Uplevel team performance through 1:1 coaching, skill development, and strong operational rigor
- Drive scalable approaches to customer success, helping the team translate what’s working into repeatable best practices across a large portfolio
- Partner closely with Implementation, Support, and cross-functional teams to ensure a seamless customer experience across the lifecycle
- Be a key voice in evolving how we deliver consistent, high-quality experiences at scale
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