Manager, Account Services
FranceFull-TimeManager
Salary60,000 - 80,000 EUR per year
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Job Details
- Languages
- Français, anglais
- Experience
- 7+ years
- Required Skills
- Project ManagementMicrosoft Power BISAPTableauTeam managementCRM
Requirements
- Bachelor's degree minimum
- 7+ years of experience in Supply Chain operations or project/process management
- 7+ years of experience in team management
- Excellent team management skills
- Exceptional presentation skills
- Highly effective communicator with data synthesis ability
- Proficiency in French and English
- Strong command of Microsoft Office suite
- Proficiency in Business Objects reporting tools
- Knowledge of ERP systems and CRM solutions (SAP preferred)
Responsibilities
- Lead a team of customer service representatives for France/Benelux operations.
- Manage the end-to-end 'Order to Cash' process to support commercial goals.
- Support direct reports in managing and converting the order book through weekly team and individual meetings.
- Partner with cross-functional teams to monitor SLAs, fill rates, and inventory accuracy.
- Collaborate with the Distribution pillar to assist in routing and forecasting order flows.
- Drive the 'Running-the-business' process to anticipate order book trends.
- Provide expert-level support on BI/Power BI, ERP, SAP, and Tableau systems.
- Conduct individual performance reviews and execute development plans for team members.
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