VP Client Engagement
United StatesFull-TimeVp
Salary140,000 - 175,000 USD per year
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Job Details
- Experience
- 10–15+ years
- Required Skills
- NegotiationData analyticsCustomer Success
Requirements
- Bachelor’s or MBA in Business Administration or related field.
- 10–15+ years of experience in healthcare industry roles, ideally within healthcare analytics, claims, or payer services.
- Strong background in client engagement, strategic account management, or customer success leadership in complex enterprise environments.
- Deep understanding of healthcare claims processing, fraud detection, billing systems, and data analytics.
- Proven ability to engage and influence C-level executives and senior stakeholders.
- Strong analytical skills with the ability to interpret complex datasets and translate them into actionable insights.
- Excellent communication, presentation, and negotiation skills.
- Demonstrated leadership, team collaboration, and cross-functional coordination abilities.
- Willingness to travel up to 40% as required.
- High level of integrity, professionalism, and ability to operate in a fast-paced, results-driven environment.
Responsibilities
- Develop, maintain, and expand strategic relationships across top-tier enterprise client accounts, ensuring long-term satisfaction and retention.
- Act as the primary client advocate, managing escalations, resolving issues, and ensuring timely closure of all client-related matters.
- Oversee client portfolio performance, including monitoring data trends, financial impacts, edit savings, and operational issues.
- Collaborate closely with sales, operations, product, and finance teams to align client needs with organizational capabilities and priorities.
- Lead executive-level communication with clients, including updates on system changes, enhancements, and service performance.
- Identify growth opportunities and support sales teams in expanding service offerings within existing accounts.
- Deliver insights, reporting, and strategic recommendations to internal leadership based on client data and market trends.
- Represent the organization in client meetings, industry events, webinars, and RFP processes as needed.
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