Director, Patient Services Strategy
New
United StatesFull-TimeDirector
Salary214,000 - 262,000 USD per year
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Job Details
- Experience
- 9–12+ years of experience in patient access, market access, reimbursement strategy, or related healthcare leadership roles
- Required Skills
- Cross-functional Team LeadershipData analyticsHIPAA
Requirements
- Bachelor’s degree required; advanced degree preferred (MBA, PharmD, RN, PA, or equivalent).
- 9–12+ years of experience in patient access, market access, reimbursement strategy, or related healthcare leadership roles.
- 5+ years of leadership experience managing cross-functional teams, vendors, and external partners.
- Deep understanding of payer systems (Medicare, Medicaid, commercial) and healthcare reimbursement frameworks.
- Strong knowledge of patient journeys, provider workflows, and opportunities for system-level optimization.
- Advanced understanding of healthcare compliance, regulatory requirements, and HIPAA standards.
- Proven ability to design and execute enterprise-level strategies in patient services or market access environments.
- Strong analytical and business acumen with the ability to translate complex data into strategic insights.
- Excellent stakeholder management and communication skills with the ability to influence senior leadership.
- Experience leveraging data, analytics, and digital tools to build scalable patient access solutions.
Responsibilities
- Define and lead the strategic vision, roadmap, and evolution of patient services and reimbursement hub programs aligned with corporate and brand objectives.
- Design scalable, future-ready patient access models that improve patient experience, adherence, and treatment outcomes across the full therapy lifecycle.
- Establish performance frameworks, KPIs, and governance structures to ensure accountability, continuous improvement, and operational excellence.
- Oversee compliance, operational policies, and standard operating models to ensure alignment with evolving regulatory and market requirements.
- Analyze healthcare, reimbursement, and access trends to identify risks, opportunities, and innovation pathways in patient services.
- Serve as a strategic advisor to senior leadership and cross-functional teams on patient access, reimbursement, and service design.
- Lead cross-functional collaboration across Commercial, Market Access, Trade, Compliance, Legal, and external vendors to deliver integrated access solutions.
- Drive digital transformation and innovation within patient services through technology-enabled solutions that enhance scalability and engagement.
- Develop long-term patient support and adherence strategies using data insights and stakeholder input.
- Provide strategic oversight of external vendors, ensuring performance alignment and value optimization across partnerships.
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