Senior Director, Customer Experience Strategy & Programs
New
S
SmartsheetSaaS
You may work remotely from anywhere in the US where Smartsheet is registeredFull-TimeDirector
Salary187,500 - 267,500 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 15+ years of experience in Customer Success, Sales, Product Marketing, Product management or GTM strategy within a SaaS environment
- Required Skills
- People ManagementCross-functional Team LeadershipData analyticsSaaS
Requirements
- 15+ years of experience in Customer Success, Sales, Product Marketing, Product management or GTM strategy within a SaaS environment.
- 5+ years experience in people management.
- Proven track record building and scaling global Customer Success programs and methodologies.
- Experience in enterprise or multi-product environments.
- Demonstrated experience with interpreting data analytics to derive insight.
- Strong cross-functional leadership experience.
- Executive presence and influence with C-level stakeholders.
- Bachelor's degree (MBA preferred).
- Ability to travel up to 25%, including some international travel.
Responsibilities
- Create and implement programs and strategy across Customer Excellence.
- Act as a strategic partner to executive leaders across Product, Sales, Support, and Revenue Operations.
- Build, lead and inspire a high-performing global team.
- Establish and build core capabilities in our India Center of Excellence.
- Operate as an essential member of the Customer Excellence Leadership team.
- Leverage customer insights, data, and emerging capabilities (including AI) to anticipate customer needs.
View Full Description & ApplyYou'll be redirected to the employer's site
