Customer Success Specialist
New
M
MindlyHealthTech
Location: Ukraine, CET or EETFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- C1 level of English
- Experience
- 1-3 years
- Required Skills
- Problem SolvingCustomer supportCustomer SuccessZendesk
Requirements
- 1-3 years of experience in customer success, customer support or related spheres
- Hands-on experience with Intercom, Zendesk or any other CS management tool
- C1 level of English
- Fast learner
- Attention to detail
- Able to stay calm and patient in tough situations
- Strong problem-solving skills
Responsibilities
- Communicating with platform specialists via Intercom and helping resolve their requests
- Acting as a personal manager for specialists, supporting the growth of their practice on the platform
- Moderating specialist profiles to ensure they meet platform standards
- Guide new specialists through onboarding
- Taking part in initiatives that help us grow and keep our users happy
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