Senior Business Analyst, Workforce Optimization
New
This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.Full-TimeSenior
Salary125,000 - 142,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- SQLData AnalysisLooker
Requirements
- Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.
- Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech).
- Experience with workforce management or capacity planning is a plus.
- Proven experience in developing and managing analytical models.
- Strong command of data and visualization tools (e.g., Looker, SQL, Hex).
- Experience with workforce management tools is preferred.
- Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis.
- Excellent communication and storytelling skills.
- Builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.
Responsibilities
- Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category.
- Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.
- Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.
- Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning.
- Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.
- Own the tooling stack for workforce management, ensuring our vendor spend is optimized.
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