Senior Patient Accounting Specialist
Remote (see approved states list): Arkansas, Arizona, Colorado, Florida, Hawaii, Idaho, Illinois, Indiana, Kansas, Michigan, Missouri, Montana, Minnesota, North Carolina, Ohio, Oregon, Tennessee, Texas, Virginia, WashingtonFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 1+ year of experience in claims, billing, or collections; 2+ years in a business office setting
- Required Skills
- Analytical SkillsMicrosoft ExcelHIPAA
Requirements
- 1+ year of experience in claims, billing, or collections, or 2+ years in a business office setting, or an Associate's degree in a related field.
- Proficient in Microsoft Word, Outlook, and Excel.
- Ability to learn new software.
- Strong problem-solving, analytical, and training skills.
- Knowledge of HIPAA guidelines.
- Excellent interpersonal, organizational, and communication skills.
- Detail-oriented, self-starter with critical thinking skills.
- Ability to work effectively in a team environment.
Responsibilities
- Serve as the first point of contact and support for Patient Accounting team members, patients, clients, providers, payers, and other departments.
- Identify and report payment issues and discrepancies and assist in resolving them.
- Train and support new and current team members, ensuring work meets department standards.
- Assist leadership with special projects and maintain open communication.
- Analyze account data to resolve claims and payments, escalating unresolved issues as needed.
- Post payments and adjustments according to policies and procedures.
- Document all communication professionally and accurately.
- Review account information for accuracy in the billing system.
- Interpret explanation of benefits (EOBs) to identify payment discrepancies.
- Provide exceptional customer service to stakeholders.
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