Director, Customer Success
New
A
AmwellHealthcare IT
Remote (US)Full-TimeDirector
Salary156,240 - 195,300 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- LeadershipData AnalysisSalesforceOperations ManagementCustomer Success
Requirements
- Bachelor’s Degree in Business Administration, Economics, Finance, or related field.
- 10+ years leading a large-scale customer success organization.
- Experience in healthcare IT space.
- Experience at a high growth company with distributed operations.
- Analytical thinker with strong troubleshooting skills.
- Demonstrated success scaling an operation.
- Seasoned people leader with experience developing mid-level managers and directors.
- Excellent interpersonal and customer service skills.
- Comfortable understanding and explaining software products.
- Experience with Gainsight and Salesforce preferred.
Responsibilities
- Develop and operationalize a scaled, digital-first success program.
- Build and maintain trusted executive relationships with key stakeholders.
- Partner with Sales and Product to align outcomes with growth and innovation.
- Lead customer efforts from onboarding to proficiency and advocacy.
- Drive use-case optimization, provider engagement, and product consulting.
- Monitor customer health in Gainsight and execute playbooks.
- Serve as central point for complex support escalations.
- Coach and develop a high-performing Customer Success team.
- Define and report on key metrics including adoption, health, retention, and NPS.
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