Director, Customer Success

CarrotHealth technology

United States (Remote)Full-TimeDirector

Salary155,000 - 180,000 USD per year

Apply NowOpens the employer's application page

Job Details

Experience: 8+ years of experience in Customer Success, Strategic Account Management, Consulting, or other customer-facing leadership roles; 3+ years of people management experience
Required Skills: People ManagementCustomer Success

Bachelor's Degree.
8+ years of experience in Customer Success, Strategic Account Management, Consulting, or other customer-facing leadership roles.
3+ years of people management experience.
Proven track record in managing and growing large-scale strategic enterprise accounts (20,000+ lives).
Experience in B2B SaaS, healthcare technology, benefits, or consultative environments.
Strong executive communication and stakeholder management skills.
Experience driving retention, expansion, and value realization initiatives.
Strong analytical and operational skills.
Ability to travel to clients approximately 5 business days per quarter.

Lead, coach, and develop a team of Senior Customer Success Executives and Customer Success Executives.
Define and execute a customer success strategy focused on retention, expansion, adoption, and long-term customer health.
Build strong executive-level relationships with customer stakeholders.
Drive customer engagement strategies that increase value realization and member adoption.
Partner cross-functionally with Product, Sales, Marketing, and Operations.
Leverage customer health metrics, renewal data, and feedback to identify risks and opportunities.
Establish scalable operational processes across strategic account management, QBRs, and renewals.
Influence product strategy by representing the voice of the customer.
Partner with leadership on organizational planning and team structure.
Foster a culture of accountability and continuous improvement.

View Full Description & ApplyYou'll be redirected to the employer's site