Director, Customer Success & Delivery
New
Fully remote work environment within the United States.Full-TimeDirector
Salary120,948 - 205,026 USD per year
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Job Details
- Experience
- 10–15 years of experience in delivery management, operations, or program/project leadership roles.
- Required Skills
- AgileOperations ManagementCompliance
Requirements
- Bachelor’s degree in Business, Operations, Risk Management, or a related field.
- 10–15 years of experience in delivery management, operations, or program/project leadership.
- 5–7 years of proven leadership experience managing teams in a matrixed environment.
- Strong expertise in insurance operations, compliance, and regulatory frameworks.
- Experience developing governance structures and leading complex enterprise-level projects.
- Proven ability to partner with Sales on proposals, RFPs, and solution design.
- Strong analytical, organizational, communication, and influencing skills.
- Experience coaching, developing, and retaining high-performing teams.
- Industry certifications (CPCU, CIC, PMP, Agile, or equivalent) are strongly preferred.
Responsibilities
- Provide executive oversight of end-to-end delivery operations, ensuring service quality, operational rigor, and alignment with strategic and client commitments.
- Establish and continuously improve governance frameworks, delivery standards, and project controls.
- Lead complex, high-impact initiatives and enterprise projects.
- Direct delivery planning including resource allocation, capacity forecasting, and dependency management.
- Monitor performance metrics to identify trends and drive operational improvement.
- Provide executive reporting and insights to senior leadership.
- Lead, coach, and develop a high-performing team.
- Serve as an executive escalation point and strengthen client relationships.
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