Strategic Key Account Manager (Payments)
New
USFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Russian
- Experience
- 4+ years
- Required Skills
- Business DevelopmentData AnalysisAccount ManagementRelationship management
Requirements
- 4+ years of experience in Account Management, Business Development, or Customer Success within FinTech or Payments industries.
- Strong understanding of payment ecosystems, merchant lifecycle, and transaction flows.
- Proven ability to drive revenue growth through upselling, cross-selling, and commercial negotiations.
- Advanced analytical skills with the ability to interpret transaction data and identify performance trends.
- Experience working with KPIs such as conversion rates, approval rates, and processing volumes.
- Strong communication skills in English and Russian (mandatory), with ability to manage international stakeholders.
- High emotional intelligence, strong organizational skills, and ability to prioritize in fast-paced environments.
- Commercial mindset with a proactive, ownership-driven approach to account growth.
- Ability to collaborate effectively across technical and non-technical teams.
Responsibilities
- Manage and grow a portfolio of strategic merchant accounts, focusing on retention, performance optimization, and revenue expansion.
- Identify upsell and cross-sell opportunities by analyzing transaction flows, payment performance, and client business needs.
- Conduct regular business reviews (QBRs) with key stakeholders to align on performance, growth strategies, and product adoption.
- Monitor key payment KPIs such as approval rates, conversion rates, and transaction volumes, proactively addressing performance issues.
- Act as the main point of contact for merchants, building long-term strategic relationships and acting as a trusted advisor.
- Collaborate with internal teams including Product, Engineering, Support, Legal, and Finance to resolve issues and enhance client experience.
- Translate client feedback and market insights into actionable recommendations to improve product offerings and conversion performance.
- Lead data-driven discussions focused on ROI, revenue growth, and optimization opportunities across the portfolio.
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