Customer Service Manager
New
A
Abakus CenterEducation, EdTech
RomaniaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Native-level English and Romanian (speaking & writing), Basic Russian is a plus
- Required Skills
- MultitaskingCRMCustomer supportGoogle Workspace
Requirements
- Native-level English fluency (speaking & writing).
- Native-level Romanian fluency (speaking & writing).
- Basic proficiency in Russian (preferred).
- Proficiency with Google Workspace.
- Experience with CRM software.
- Experience using chat platforms.
- Proactive and detail-oriented approach.
- Strong multitasking capabilities.
- Ability to remain calm under pressure.
- Strong service-oriented mindset.
Responsibilities
- Serve as the primary point of contact for parents and teachers.
- Support clients via chat, email, and calls.
- Manage schedules, course changes, teacher swaps, and account updates.
- Communicate clearly and warmly in English and Romanian.
- Solve issues promptly and anticipate client needs.
- Conduct check-in calls and handle feedback.
- Maintain accurate records and ensure smooth workflows.
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