Customer Service Representative
New
Fully remote in eitherRomania, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Czechia, Monday–Friday, 08:00–18:00Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German
- Required Skills
- Communication SkillsTroubleshootingData entryCustomer support
Requirements
- Native or fluent in German (verbal and written).
- Previous experience or strong motivation for telephone-based inbound customer support.
- Stable internet connection and electricity supply suitable for remote work.
- Confident PC and digital communication skills.
- Calm, patient, and service-oriented personality.
- Clear and structured communication style.
- Reliable working approach and quick comprehension skills.
Responsibilities
- Handle inbound customer inquiries primarily via telephone support.
- Manage written customer requests to maintain efficient case handling.
- Support customers with appointment scheduling, rescheduling, and cancellation.
- Provide first-level troubleshooting support for smoke detectors.
- Assist customers with billing inquiries and invoice explanations.
- Coordinate meter reading appointments and support general service-related requests.
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