Auto IME Customer Service Admin
D
Dane Street, LLCInsurance
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsCustomer serviceTime ManagementCritical thinkingData entry
Requirements
- Associate’s Degree or Bachelor’s Degree (preferred)
- Business experience in a healthcare and/or insurance setting (preferred)
- Exceptional communication skills
- Understanding of company business lines
- Ability to apply critical thinking
- Efficient time management and ability to meet deadlines
- Computer literacy
- Typing skills
- Must supply and support own internet services
- Maintaining an uninterrupted internet connection
Responsibilities
- Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty.
- Correctly & accurately complete the intake process by closing the intake according to proper workflow procedures.
- Filter through client emails throughout an 8-hour workday and delegate/escalate as needed.
- Upload referrals, records, and fee schedules into cases.
- Handle outreach emails/calls to clients to obtain necessary case information or medical records.
- Request and pull medical records from client platforms and upload them to referrals.
- Select and assign incoming referrals to ensure balanced distribution between CSRs and QAs.
- Invoice referrals based on physician fees and client quotes.
- Audit referrals with upcoming due dates to ensure correct processing.
- Assist with physician outreaches and referral assignments during team PTO.
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