Sr. Commissions & Order Operations Manager
New
B
Backblaze External WebsiteB2B SaaS
Remote - USFull-TimeManager
Salary150,000 - 165,000 USD per year
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Job Details
- Experience
- 7–10+ years
- Required Skills
- Salesforce
Requirements
- 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
- Proven deal desk experience, including order form management and approval governance
- Experience managing sales commissions end-to-end (calculation, disputes, accruals)
- Experience with commission platforms (Spiff, CaptivateIQ, Xactly)
- Advanced Salesforce fluency: opportunity data, CPQ, and reporting
- Strong process design instincts; ability to build from scratch with minimal structure
- Excellent cross-functional communication and stakeholder management skills
- Experience at a B2B SaaS or technology company with subscription or consumption billing
- Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)
Responsibilities
- Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
- Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
- Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
- Create and maintain deal desk SLAs, escalation paths, and exception handling documentation
- Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting
- Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
- Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
- Support annual incentive plan design alongside Finance, Sales, and HR
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