Principal Customer Success Manager
New
O
OmetriaMarTech, SaaS
Remote (US) — must reside in New York or Massachusetts.Full-TimePrincipal
Salary170,000 - 200,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years of Customer Success experience
- Required Skills
- Data AnalysisSalesforceAccount ManagementStakeholder managementCustomer Success
Requirements
- 7+ years of Customer Success experience in an enterprise SaaS organization.
- Proven track record of managing large, complex, multi-stakeholder accounts with significant ARR.
- Exposure to retail, ecommerce, or MarTech.
- Demonstrated executive presence with experience engaging with C-suite stakeholders.
- Strong commercial acumen for renewals, expansions, and negotiations.
- Ability to interpret performance data and create compelling client narratives.
- Technical credibility to discuss APIs, data feeds, and integrations.
- Proficiency with Salesforce and forecasting.
- Strong organizational and accountability skills.
Responsibilities
- Retain customers, secure renewals, and hit retention targets.
- Manage renewal cycles end to end and identify risks early.
- Act as an internal advocate for customers to coordinate cross-functional teams.
- Lead commercial negotiations for renewals and expansions.
- Identify and close upsell opportunities.
- Build and maintain multi-threaded relationships with enterprise-level executives (CMOs, CTOs, CEOs).
- Lead Business Reviews and strategic marketing assessments.
- Contribute to CS playbooks and mentor junior team members.
View Full Description & ApplyYou'll be redirected to the employer's site
