- Own enterprise project delivery end to end
- Lead onboarding and integration projects for our most complex North American enterprise accounts
- Create and maintain detailed project plans
- Proactively identify and manage risks
- Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented
- Build and maintain strong relationships with both technical and commercial stakeholders
- Lead client meetings with clear agendas and timely follow-up
- Set and manage expectations clearly throughout
- Provide regular, accurate visibility on project status and client sentiment
- Act as the primary PS contact for North American CS, Sales and Solutions Architecture teams
- Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge
- Feed client and delivery insights back into the product and engineering teams
- Take ownership of reviewing and improving delivery processes
- Contribute to how we onboard, train and develop the wider PS team
- Collaborate with Product to ensure we deliver best-in-class integrations
Project ManagementRESTful APIs