Strategic Customer Success Manager - Americas
New
A
AshbyB2B SaaS
Remote - USFull-TimeMiddle
Salary$150K - $189K; US: US $150K – $165K; SF & NYC: SF & NYC $172K – $189K • Offers Equity
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Job Details
- Experience
- At least five years
- Required Skills
- Account ManagementStakeholder managementCRMCustomer Success
Requirements
- At least five years of customer success experience in B2B SaaS.
- Proven experience supporting the implementation and adoption of complex, highly configurable technologies.
- Experience multi-threading and developing relationships across a broad set of stakeholders.
- Ability to communicate complex topics, workflows, and data-driven insights with precision.
- Strong analytical skills with a focus on using data to improve work outcomes.
- Detail-oriented with a commitment to internal operations and process improvement.
- High level of technical curiosity to deeply understand product functionality.
Responsibilities
- Manage a book of ~20 strategic customers with a total ARR exceeding $2m.
- Drive product adoption and increase customer health for high-growth and public companies.
- Tailor product configurations and training to help customers achieve business outcomes.
- Collaborate with cross-functional stakeholders in Sales, Marketing, Product, and Operations.
- Iterate on strategic customer playbooks and translate product knowledge into repeatable processes.
- Maintain CRM updates and provide crisp, timely follow-ups for enterprise stakeholders.
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