Customer Success Manager III
New
G
Global Healthcare ExchangeHealthcare Supply Chain
Remote - USAFull-TimeSenior
Salary74,000 - 98,000 USD per year
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Job Details
- Experience
- Minimum of 2 years working in Customer Success role at GHX or, Minimum of 4 years working in a SaaS Customer Success, Consulting, Sales, Solution Specialist, or equivalent role within the healthcare or healthcare adjacent field.
- Required Skills
- Project ManagementAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Minimum 2 years experience in Customer Success at GHX, or 4 years in SaaS Customer Success, Consulting, Sales, or Solution Specialist roles.
- Experience within the healthcare or healthcare adjacent industry.
- Bachelor’s degree in business or a related discipline, or equivalent combination of education and experience.
- Proven success in building and managing strategic client relationships.
- Demonstrated ability to drive elevated customer experience and satisfaction in complex environments.
- Strong interpersonal skills with the ability to engage business and technical staff.
- Excellent written and oral communication skills with presentation experience.
- Ability to work autonomously and manage large, varying workloads.
- Willingness to travel up to 50%.
- Deep knowledge of GHX solutions is preferred.
- Experience in materials management, purchasing, or data integration is preferred.
- CMRP or PMP certification is a plus.
Responsibilities
- Lead the development and successful execution of customer-specific account plans.
- Drive increase in overall utilization of GHX solutions and services within the customer base.
- Identify and document upsell and cross-sell opportunities with customers.
- Manage customer health by identifying risks and executing mitigation strategies.
- Partner with clients to document and reach tactical, technical, and strategic goals.
- Educate customers on best practices and facilitate product training.
- Represent the Voice of the Customer (VOC) to internal product teams to influence the feature roadmap.
- Develop customer champions by building relationships at all levels of the organization.
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