Customer Success Manager
New
S
SimpliGovGovernment Technology
US – RemoteFull-TimeMiddle
Salary$100,000+ bonus + benefits
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingData AnalysisAccount ManagementChange ManagementCustomer SuccessSaaS
Requirements
- 5+ years of relevant, client-facing experience in customer success, account management, or consulting.
- Strong background working with government or public sector clients.
- Proven ability to influence senior stakeholders and present strategic recommendations to executives.
- Operates with a bias to action and enthusiastically embraces change management.
- Highly organized with strong attention to detail and follow-through.
- Strong account management skills with a track record of managing complex, multi-stakeholder initiatives.
- Experience with SaaS/cloud-based applications and digital transformation programs.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes.
- Skilled in developing product use cases and guiding customers on best practices.
Responsibilities
- Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels.
- Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights.
- Track customer utilization and adoption metrics, highlighting trends or risks.
- Hold Strategic/Executive Business Reviews to ensure value is realized at the leadership level.
- Identify and support expansion opportunities by working with Sales.
- Collaborate with Product, Support, and Professional Services teams to ensure coordinated service.
- Identify and facilitate training sessions, webinars, and resources that guide customers.
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