Enterprise Customer Success Manager
G
Growth ProtocolEnterprise AI SaaS
Remote (United States)Full-TimeSenior
Salary$150K - $180K; $150K – $180K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 5–10 years
- Required Skills
- Project ManagementRESTful APIsAccount ManagementCustomer SuccessSaaS
Requirements
- 5–10 years of experience in Customer Success, Strategic Consulting, or Technical Account Management within high-growth B2B SaaS, AI, or analytics companies.
- Proven experience managing $1M+ enterprise ARR accounts.
- Experience working with VP and C-level stakeholders.
- Strong technical acumen (product architectures, data pipelines, APIs, dashboards, AI models).
- Experience with AI/ML, analytics platforms, or complex SaaS workflows.
- Executive presence and outstanding communication skills.
- Proven track record in increasing NRR through value-based adoption.
Responsibilities
- Own and expand relationships with VP and C-level stakeholders.
- Serve as a technical translator between client stakeholders and internal product, engineering, and delivery teams.
- Lead customer engagements from onboarding through expansion by orchestrating success plans and roadmaps.
- Accountable for NRR, adoption, usage, and strategic expansion within accounts.
- Serve as the connective tissue between Sales, Delivery, Product, and FDE teams.
- Help clients unlock new applications and workflows using the platform.
- Proactively generate customer success stories and co-marketing opportunities.
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