Customer Success Manager I
New
H
HSIWorkplace Compliance
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role
- Proven ability to build strong customer relationships and support retention, renewal, or growth objectives
- Strong communication, presentation, and problem-solving skills
- Experience managing multiple customer accounts and priorities in a fast-paced environment
- Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms
- Comfortable analyzing customer usage data and translating insights into actionable recommendations
- Highly collaborative mindset with experience working cross-functionally
- Bachelor’s degree or equivalent professional experience
Responsibilities
- Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact
- Develop and execute customer success plans focused on adoption, retention, and long-term value realization
- Identify opportunities for account growth, expansion, and increased platform utilization
- Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes
- Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance
- Monitor customer health metrics and proactively address risks to retention or engagement
- Maintain strong renewal performance while contributing to upsell and expansion goals
- Advocate for customer needs internally and provide feedback to support continuous product and process improvement
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