Customer Success Manager
New
San Francisco/ TorontoFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 5 years
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- At least 5 years of enterprise SAAS customer success experience
- Thoughtful and empathetic approach when dealing with customers and internal stakeholders
- Analytical mindset focused on uncovering opportunities for customers
- Understanding of the AI software landscape
- Ability to work with a diverse range of customers
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams
Responsibilities
- Build deep, trusted relationships with key contacts and executives at our customer's companies.
- Review ongoing customer campaigns and provide strategic guidance to customers.
- Successfully onboard and deploy new customers by working closely with the engineering team.
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
- Be the voice of the customers and provide customer feedback internally to stakeholders.
- Identify, sell, upsell, enable, and manage opportunities with our customers.
View Full Description & ApplyYou'll be redirected to the employer's site
