Technical Operations Specialist
New
This position is fully remote, offering you the flexibility to work from anywhere., Eastern Standard Time (EST)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3–6+ years
- Required Skills
- Project ManagementSQLAgileCloud ComputingSCRUMJiraMicrosoft ExcelPowerPoint
Requirements
- 3–6+ years of experience in an operations, project coordination, or business analyst role.
- Experience within a software or technology organization.
- Strong organizational and time-management skills.
- Ability to coordinate cross-functionally across engineering, finance, legal, and vendor teams.
- Experience working in or alongside Agile/Scrum development teams.
- Strong verbal and written communication skills with presentation experience.
- Experience with vendor management, procurement processes, and contract coordination.
- Proficiency with JIRA for ticket tracking.
- Conceptual familiarity with cloud platforms (AWS, IBM, or Azure).
- Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analytics).
- Strong proficiency in Microsoft PowerPoint.
- Experience with project/work management platforms (Monday.com, Asana).
- Ability to construct simple SQL SELECT queries.
- Foundational understanding of SDLC, version control, and release cycles.
- CEFR B2 level English proficiency.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
Responsibilities
- Frequent Metrics Reporting – Maintain and update numerous source files used for weekly reporting.
- Cloud Cost Controls – Perform regular monitoring of R&D cloud spend and produce weekly health reports.
- Escalations Management – Intake escalations from Support, Sales, and Services; manage JIRA tickets.
- Translation Coordination – Coordinate regular translation projects between R&D and vendors.
- Procurement Coordination – Manage timelines, facilitate communication, and drive approvals for vendor solutions.
- Internal Accounting & Vendor Management – Track vendor products, renewals, and billing.
- Meeting Coordination – Facilitate recurring weekly meetings and maintain project tools.
- Development Hours Logging – Track innovation hours for financial reporting.
- Accessibility Compliance – Coordinate product accessibility reporting.
- Security & Compliance – Coordinate training, security tests, and open-source tooling compliance.
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