Senior Account Manager
New
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EverDrivenStudent Transportation
This is a remote role, but the Senior Account Manager will manage key accounts in the Pennsylvania territory and must reside within the region.Full-TimeSenior
Salary80,000 - 95,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisMicrosoft ExcelAccount ManagementRelationship management
Requirements
- Bachelor's degree or equivalent professional experience
- 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
- Proven ability to manage multiple high-value clients and projects simultaneously
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinker with the ability to analyze complex data and present actionable insights
- Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
- Valid Driver’s License with a clean driving record
- Occasional travel required
Responsibilities
- Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point
- Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission
- Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery
- Drive client retention and expansion by identifying upselling and cross-selling opportunities
- Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition
- Partner with Field Operations to ensure quality standards are met and exceeded
- Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions
- Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary
- Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability
- Manage and contribute to continuous improvement initiatives across accounts and operational workflows
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