Customer Solutions Specialist
New
T
transcosmos (TCIS)Customer Support
The work must be performed within Hungary!Full-Time
Salary not disclosed
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Job Details
- Languages
- English (B2) and Italian (C1)
- Required Skills
- Problem SolvingTroubleshootingTechnical supportCustomer support
Requirements
- English language proficiency at B2 level.
- Italian language proficiency at C1 level.
- Strong communication skills.
- Customer-focused mindset.
- Problem-solving skills.
- Good organizational skills.
- Attention to detail.
Responsibilities
- Provide customer and technical support via phone and email.
- Troubleshoot issues and provide technical assistance for installation and deployment.
- Resolve inquiries efficiently following support procedures.
- Escalate complex issues to Level 2 support.
- Maintain data privacy and security compliance.
- Collaborate with customers, engineers, and internal teams.
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