Temporary User Support Specialist
New
Hungary, Lithuania, Netherlands, Portugal, Spain, UK, European standard business hours (Mon-Fri) with at least four hours daily between 1300-2000 UTCContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Project CoordinationDocumentationTroubleshootingTechnical supportZendesk
Requirements
- Experience providing support via a helpdesk platform
- Familiarity with Zendesk
- Exceptional communication skills
- Exceptional prioritization skills
- Ability to work in a dynamic environment
- Motivated and results-driven
- High-level of energy, enthusiasm, and initiative
- Tech-savvy
- Ability to learn about and troubleshoot technical issues
- Fluency in English
Responsibilities
- Providing timely and friendly replies to user queries via the Zendesk platform
- Accurately reporting bugs to the Development team
- Sharing feedback and feature requests from users with the Product team
- Assisting with writing and reviewing documentation for users
- Reviewing suspect accounts to identify spam
- Participating in calls and projects with other teams as needed
- Assisting with other projects as needed
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