Offshore Customer Support Specialist
New
Mexico, 9-hour shiftsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, French
- Experience
- 2 years
- Required Skills
- Data AnalysisMicrosoft ExcelTroubleshootingTechnical supportCustomer supportSaaSZendesk
Requirements
- At least 2 years of experience in Customer Support (SaaS or technical support preferred)
- Strong communication skills in English and French (Spanish or Italian is a plus)
- Experience handling customer calls and support tickets
- Comfortable working with technical issues and troubleshooting
- Strong problem-solving and analytical skills
- Good teamwork and organization skills
- Experience supporting US customers or handling escalations is a plus
- Familiarity with tools like Zendesk is a plus
- Basic Excel skills (VLOOKUP, data analysis)
- Interest in technology and mobile troubleshooting
Responsibilities
- Support customers in using the clients platform effectively
- Respond to support requests via email, chat, calls, or portal
- Troubleshoot issues or escalate when needed
- Keep customers informed and updated
- Identify and report bugs to internal teams
- Follow up on issues to ensure resolution
- Collaborate with Customer Success and Implementation teams
- Help improve our Help Center and internal resources
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