Support Specialist NAMER
New
R
Remote PeopleHRTech / EOR
Location: LATAMFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (C2 or equivalent)
- Experience
- A minimum of 3 years of experience in customer service, within EOR or HRTech.
- Required Skills
- SalesforceProblem SolvingStakeholder managementCustomer supportZendesk
Requirements
- A minimum of 3 years of experience in customer service, within EOR or HRTech.
- Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
- Fluency in English (C2 or equivalent).
- Ability to work under pressure in a dynamic, fast-paced environment in a global company setting.
- Strong problem-solving and critical thinking skills.
- High level of organization and attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Cultural sensitivity to communicate effectively with a diverse client base.
- Continuous learning mindset to keep up with industry and product developments.
- Demonstrated empathy and patience in client interactions, aiming to build lasting relationships.
Responsibilities
- Serve as the primary point of contact for HR-related customer inquiries, handling them through email, phone, and chat.
- Efficiently manage and resolve client and employee inquiries, ensuring timely and effective issue resolution.
- Investigate and troubleshoot client issues, identifying root causes and providing solutions, with escalation to relevant teams or management when necessary.
- Collaborate with internal teams like sales, operations, finance, and payroll to ensure comprehensive client support and success.
- Utilize client feedback to contribute to the continuous improvement of products and services.
- Maintain up-to-date knowledge of the company's offerings to provide accurate and effective client guidance and support.
- Conduct training sessions for clients on using the company's products or services, as needed.
- Identify and escalate complex issues to higher-level support or management for efficient resolution.
- Engage in effective stakeholder management, staying informed about departmental changes for better coordination.
- Analyze support data and trends to identify improvement areas and strategize enhancements in the support process.
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