Customer Support Specialist
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceProblem SolvingCustomer support
Requirements
- Experience managing cases end-to-end
- Ability to coordinate effectively across departments
- Proficiency with Salesforce CRM
- Strong problem-solving skills with a focus on root cause analysis
- Excellent communication skills via email and phone
- Ability to manage billing and account-related inquiries
- Strong organizational skills for record-keeping
Responsibilities
- Manage cases end-to-end
- Coordinate across teams to resolve issues
- Document issues, updates, and resolutions in Salesforce
- Prioritize cases based on impact and SLA
- Handle billing and invoice-related inquiries
- Investigate recurring issues and identify root causes
- Ensure professional and clear communication with customers
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