Customer Experience Specialist
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Written communicationProcess improvementCustomer support
Requirements
- Strong written English communication skills, with a clear, empathetic, and concise style.
- Experience in customer support, customer experience, or marketplace environments.
- Ability to manage customer interactions with professionalism, empathy, and de-escalation skills.
- Ownership mindset with strong follow-through and accountability.
- Comfort working in fast-paced environments with shifting priorities.
- Familiarity with e-commerce or marketplace workflows.
- Strong organizational skills and attention to detail.
- Collaborative mindset with the ability to work effectively across teams.
Responsibilities
- Handle customer inquiries related to orders, returns, refunds, and onboarding with clarity and efficiency.
- Provide high-quality written communication that builds trust and resolves issues effectively.
- Maintain organized case handling, ensuring proper follow-up and resolution of all requests.
- Identify recurring issues and contribute insights to improve internal processes and policies.
- Develop and refine response templates and help content to reduce future support volume.
- Collaborate with internal teams to improve product and operational workflows.
- Support the evolution of customer experience standards across the organization.
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