Customer Support Engineer
New
Q
QventusHealthcare SaaS
Candidates must be located in Brazil, Mexico, Colombia, Argentina, Peru, Chile, Guatemala, Ecuador, Bolivia, Dominican Republic, Honduras, Paraguay, El Salvador, Costa Rica, or Uruguay.Full-TimeMiddle
Salary33,000 - 39,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SQLData AnalysisJiraDebuggingZendeskDatadog
Requirements
- 2+ years of experience in customer support
- Strong communicator with the ability to influence and collaborate across all levels
- Understanding of customer relationship management principles
- Understanding of SQL fundamentals, including writing queries, joins, filtering, and basic data analysis
- Proven track record in managing a high volume of tickets
- Proficiency in software troubleshooting and debugging
- Hands-on experience with tools such as Zendesk and JIRA
- Experience issue escalation and working with Engineering teams
- A systems thinker who balances big-picture vision with attention to detail
- Passion for real-world impact and solving meaningful problems
Responsibilities
- Develop a deep understanding of Qventus Solutions and Products to identify high-leverage opportunities
- Collaborate closely with our Client Success, Engineering, Product, and Analytics
- Engage with customers and stakeholders to validate concepts and gather feedback
- Ensure a seamless user experience that balances simplicity, rigor, and delight
- Deliver and communicate a cohesive product vision that aligns with company goals
- Troubleshoot software issues, provide technical support, and escalate complex problems to senior engineers as needed
- Provide top-notch customer service by responding to inquiries and resolving Zendesk tickets in a timely manner
- Manage ticket queues to minimize response times and maximize first-call resolution rates
- Develop a deep understanding of technical issues and provide expert-level support to customers
- Stay up-to-date on product knowledge to continually improve support quality
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