Production Support Engineer
New
V
Varicent SaaS Sales Performance
Remote - Mexico Only, Eastern Standard Time (EST) business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (CEFR B2 level or higher)
- Experience
- 2+ Years
- Required Skills
- SQLTroubleshootingTechnical supportCRMSaaS
Requirements
- 2+ Years of relevant technical experience.
- Proven experience working with SaaS platforms (mandatory).
- Familiar with relational databases concepts, both basic administration and SQL scripting.
- Familiar with client server architecture.
- Ability to communicate clearly (both verbally and in written form) technical instructions.
- Troubleshooting experience for web-based applications.
- CEFR B2 level English proficiency or higher.
Responsibilities
- Resolve technical problems by troubleshooting incidents, including collecting detailed problem description, traces, log files, and replication.
- Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
- Proficient in utilizing all support tools and processes to resolve cases.
- Share best practices for the utilization and deployment of Varicent products.
- Support KPI targets (SLA, QA, Resolution, etc.).
- Available for scheduled weekend coverage for on call rotation.
View Full Description & ApplyYou'll be redirected to the employer's site
